RegShield, a FanShield Product, is race insurance that helps protect your entry from a multitude of covered reasons — from sprained ankles to unexpected work travel. RegShield offers peace-of-mind when things come up.

Purchase coverage on the RunSignUp registration checkout page, before completing your payment. RegShield will then email you your unique policy.

It’s easy! Select the “File A Refund Request” at the bottom of your confirmation email.

Alternatively, you can visit RegShield’s Webpage. *For the best experience, it is recommended that a desktop or laptop computer, rather than a mobile device, be used when filing a refund request.

All refund requests require proof of your event or booking purchase and supporting documentation for the refund reason that prevented you from attending.

Required documentation is determined by the reason you were unable to attend the event. For example, a physician’s statement would be required for a refund request relating to illness. If the request is submitted within the allotted time frame and contains the correct documentation, the refund request will be approved, and you will be reimbursed for the protection amount. Additional details about specific required documentation can be found during the Refund Request flow or within your protection PDF received after the purchase was completed.

Once your refund request and supporting documentation has been submitted, it takes about 5-7 business days.

For a domestic plan, the refund process must be initiated within 30 days of the first occurrence of a covered reason. For an international plan, the refund request must be made within 45 days of the event.